Subject: Tech Support Candidate - Rishabh Sharma
From: Rishabh Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 26 Aug 2021 14:57:28 -0400

| | Tech Support Test

Name | Rishabh Sharma
E-mail | [email-masked]
Phone Number | (91) 9616380733
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Lucknow
Which best describes your Technical Support capabilities | I don't have experience or skills for Technical Support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Advanced
Speakers & Audio
File transfer

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step 1- Check Weather I am Spelling The Website Correctly I.E.- Www.NDTV.Com

Step 2 -Check Weather My System Is Connected To A Proper Internet Connection.

Step 3- If On A Private Internet Connection Make Sure I Have An Active Data Pack. Can Also Check The Same By Opening Any Other Website That Takes Less Time To Load Ex- Www.google.com.

Finally If The Website Still Doesn’t Load I Will Check If It Is Blocked By My ISP

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1- Start The Bluetooth On My Device And Make It Discoverable
Step 2- Open Bluetooth Devices List On My Phone By Going To Setting>Bluetooth>New Device.
Step 3- Search For My Device’s Name And Tap On It To Connect.

What according to you makes you a good candidate for customer service or technical support job?

As a tech user I have stuck at various places from connecting to BT device to Installing a fresh Version Of Windows On My PC.
So I have knowledge about day to day problems a Tech user face.
Also I have done my graduation in BCA so I have  some extra knowledge about tech.
As I have faced the same problems in the start I think I’d be able to help people to get through most of them.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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