Subject: English Language Test - AVESH CHOUBEY
From: AVESH CHOUBEY <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 26 Aug 2021 14:47:48 -0400

| | Foreign Language Screening Test

Name | AVESH CHOUBEY    /  (+91) 7906518859    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello ABC,

Hope this email finds you in good spirit.As the logistics department informed us they could not find you at the mentioned address and are unable to deliver the product at the earliest. We request you to kindly update your address online, so that we can reach you out at the earliest and could deliver you the product in minimum possible working days we are very sorry for the misunderstanding.

For any query please feel free to contact us at 1800-209-2525.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hey Abdul,

Hope you are doing well. We are really sorry to hear that.
If you can please provide me with the order I'd so that I can check your order from the record and place your return request for the faulty product received at your end as soon as possible. I request you to keep the original product receipt so that we can replace it.

Once your replace request is successfully placed, our courier partner will reach out to you to receive the faulty product and replace it with the new one.

For any further assistance, you can email us at [email-masked].

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