Subject: English Language Test - Rishi Yadav
From: Rishi Yadav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 26 Aug 2021 14:46:20 -0400

| | Foreign Language Screening Test

Name | Rishi Yadav     /  (482005) 8839695839    / [email-masked]
Whats your first language | English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. | Hii, I am rishi yadav the customer support associate we are very sorry for this can you please send me order detail so i can check where is your order oor some technical problem ha occured. OK I have checked your order detail your product will be delivered in next 24 hours. Thank you

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hii,

I am rishi yadav the customer support associate.

I apologies for your bad experience sir i am following with my team to replace your product oor money to you as soon as possible so 1 thing you can send me the screen shot of that product oor details
about the product so we can send to our team and they will check and reolace it in within next 24 hours

Thank You for writing to us i hope you were satisfied with the interaction.

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