Subject: Tech Support Candidate - Supriya Nandini
From: Supriya Nandini <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 26 Aug 2021 14:32:15 -0400

| | Tech Support Test

Name | Supriya Nandini
E-mail | [email-masked]
Phone Number | (91) 7667179762
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Bhubaneswar
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First of all                                                                      1. Website Down Checkers
This is a great tool to start with as it lets you know if you’re the only one experiencing the problem with your website. This type of tool is easy to use, too. You just enter the URL and it spits back results. If others are having difficulty accessing the site, it will tell you.

2. Ping Checkers
Ping checkers send a signal to a given web address or IP address and time how long it takes for that address to respond. It uses this data to determine whether a website or IP address connection is working.

In addition to timing the response, a ping checker also measures the number of data packets get lost while it’s waiting for the response signal. If you use Windows or Linux, this tool is available as a command utility.

3. Step-By-Step Diagnostics
There are tests you can run on your own to determine the source of an unplanned website outage. The first step is to try to open another website. In a new tab or window, navigate to a news website or search engine.

If you can reach those pages, then the problem is that you can’t reach a specific page or pages. If you can’t reach another website, then your next step is to try another browser.

You can clear the cache and cookies in your browser and try to navigate to the website with the potential network server error again. Sometimes, cookies and a full cache are the issues. Clearing them–or allowing a website to access cookies–can clear up website load errors.

If the issue is with your cookies or cache, you’ll probably see one of these error messages:

The connection was reset
The connection has timed out
The connection was interrupted
Even though these sound like server down issues, they’re easier to fix than that. Finally, if you can’t access your website in multiple browsers, even after clearing cookies and cache, the next likely source for the problem is your ISP.

4. Traceroute Tool
The point of a Traceroute is to find where a broken connection exists. Fortunately, this tool is available innately in most operating systems, including Windows, Linux, and Mac OSX.

This tool can identify not only if there is a problem but where the weak link is so you can fix it and get your website back online.

5. Network And Website Monitoring Software
Sometimes, the best website, network, and server troubleshooting path is to automate the whole process. Software like SiteUptime API can not only give you a heads up when something goes wrong but also tell you where the problem is.

This type of software can save you a lot of time because you don’t have to hunt down the source of the problem–whether the issue is on your end or on the server side.

Another capability of some network and monitoring programs is automated ping checking, so you can complete multiple troubleshooting tips at once.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Yes, your new Bluetooth speaker has arrived. Before you stream all your favorite music everywhere, you still have to connect your smartphone and speaker. In this article, you can read how you can achieve this in 4 steps. You need: your smartphone and your Bluetooth speaker. Click on the operating system of your smartphone.                                                                             1: make sure your iPhone is up-to-date.                                                                    2: turn on Bluetooth.                                                    3: turn on your Bluetooth speaker.                             4: pair your iPhone and Bluetooth speaker.

What according to you makes you a good candidate for customer service or technical support job?

The positive attitude towards customer and willingness to help someone by providing the correct resolution or information. Maintaining professional relationship with the customer. good communication skills.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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