Subject: English Language Test - Aditya Yadav
From: Aditya Yadav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 26 Aug 2021 14:31:42 -0400

| | Foreign Language Screening Test

Name | Aditya Yadav    /  (91) 9425715317    / [email-masked]
Whats your first language | English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. | First i will contact the courier company and crosscheck whether the the address with them is same as present in my data base and if both the addresses are same then I will contact the costumer and request him to varify the address that is present with us. In case the address is incorrect i will ask the customer to provide a valid one and if the address is right I will apologize him for the inconvenience and ensure that product will be delivered as soon as possible.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Homebox team is sorry for the inconvenience sir,
I have reviewed your request regarding returning or replacement of the tv cabinet , but we are sorry to inform you   that you have already crossed the exchange period of 1 week as per our company policy. And also the product can not be replaced after installation.

| |