Subject: English Language Test - AVESH CHOUBEY
From: AVESH CHOUBEY <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 26 Aug 2021 14:25:43 -0400

| | Foreign Language Screening Test

Name | AVESH CHOUBEY    /  (+91) 7906518859    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello ABC,

Hope this message finds you in good spirit.As we can check here that the logistics department or the delivery person updated us that the address is incorrect and they can't deliver the order. If you can please update the address online,we can rectify the mistake and the order will be delivered to you within 3-5 working days.

Please email us incase you've any query.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Abdul,

Hope you are doing well. As
I have placed your replacement request and soon the delivery person will reach out you. kindly provide him the product slip along with product so that we can process your request within 3-4 working days.

If u have any query related to product you can reach us at [email-masked]

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