Subject: English Language Test - NIKHIL SHARMA
From: NIKHIL SHARMA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 26 Aug 2021 14:25:27 -0400

| | Foreign Language Screening Test

Name | NIKHIL SHARMA    /  (91) 9013293962    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

hello mam/sir
I have checked your order status. Your order has been returned yesterday because of the wrong address. If you don't mind can you share your address details again? Our company will deliver the product tomorrow.
and I do apologize for this.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

hello sir/mam
Don't worry mam/ sir. I have written your problem and I will discuss with my team installer that problem. they will come tomorrow and check your TV. If there is any problem or more scratches on your TV, we will definitely take it and sort out the problem.
I apologize for this. have a nice day

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