Subject: English Language Test - Aakash Sehrawat
From: Aakash Sehrawat <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 26 Aug 2021 14:23:11 -0400

| | Foreign Language Screening Test

Name | Aakash Sehrawat    /  (110043) 9958957947    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Thank you for contacting us.
As i can see the order was shipped from our side to the courier company on the same day of placing order.
The courier company attempted several time to deliver the order but the given address is wrong.
So kindly reply with your correct address and contact details so that it will be easy for us to deliver you
Thank you

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Sorry for the inconvenience, we apologize to deliver you defected product we will exchange it as soon as possible.
For any more help contact us.
Thank you

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