Subject: Tech Support Candidate - Pankaj Kumar
From: Pankaj Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 26 Aug 2021 14:17:24 -0400

| | Tech Support Test

Name | Pankaj Kumar
E-mail | [email-masked]
Phone Number | (91) 9015260672
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Univer solution pvt ltd | technical associate 1 | still working | 30000
Previous Employer 1 | VACILLATE INFO SOLUTIONS PRIVATE LIMITED | Technical associate | 9 august 2018 | 29000
Previous Employer 2 | Tech space info tech pvt ltd | Technical associate | 10 January 2018 | 23000

In your past experience you have (select all that applies) | Interacted with International customers on Phone
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all, I will close the browser. Clean up the browser by delete all the cookies and cache files. open it again
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First, I will turn on the speaker then go into setting then Bluetooth then I will turn it on and search the name of the Bluetooth device. Then I will pair it with a phone
What according to you makes you a good candidate for customer service or technical support job? | The candidate who understood the problem quickly and resolve it as fast as he can. With appropriate
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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