Subject: English Language Test - Greesham Singh
From: Greesham Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 26 Aug 2021 14:04:32 -0400

| | Foreign Language Screening Test

Name | Greesham Singh    /  (91) 9717319861    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer
Good evening as we are checking the status of your order it is shown that your order is picked up by our courier guy but he is unable to hand over product to you because of address was wrong I requested you to please check your address again and modify it so that we can give your product as soon as possible or you can cancel this order and replaced it on correct address
Thank you
Customer support

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear abdul
Good evening
As we are getting your email as there are too much scratches on the cabinet so we are sorry for that as we are putting your complain on urgent basis resolution as we are best e commerce companies don't let out customer disspoint we will send our team to your concerned address to look on that issue and resolved it as per your desired request
Thank you
Customer support

| |