Subject: English Language Test - Tufail Ahmad
From: Tufail Ahmad <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 26 Aug 2021 14:02:45 -0400

| | Foreign Language Screening Test

Name | Tufail Ahmad    /  (+91) 9354033649    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello Mr. XYZ,

It's XYZ  from babyshop.com, we have tried to deliver your parcel as soon as received the order,  however the address updated with our courier service is incorrect.

We need to  confirm your correct address so that we can get your order delivered.

Thanks,
Babyshop.com Customer Support

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Abdul,

It's XYZ from Homebox team, thank you for getting in touch about this, I see you've been with us for a long time and we want to thank you for sticking with us and sorry at the same time that you have to go through this hassle.

As your TV cabinet has already been installed and it will again take a long time to replace, the best I can do for you is refund you some amount as a token of apology.

Thanks,

Homebox Customer support

| |