Subject: English Language Test - Sritika pal
From: Sritika pal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 26 Aug 2021 14:00:34 -0400

| | Foreign Language Screening Test

Name | Sritika pal    /  (110019) 7303334348    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer,

We have seen your request and dealing with it, The courier was delievered but due to the wrong address, we are unable to deliver it.

Please email us the right address so that we can deliver it again.

Team Babyshop.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,

We apologize for the inconvenience that you had with the cabinet.
Our team will get that cabinet to replace as per your request.

Thankyou,
Team babyshop.

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