Subject: English Language Test - Nikhil Gupta
From: Nikhil Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 26 Aug 2021 13:59:13 -0400

| | Foreign Language Screening Test

Name | Nikhil Gupta    /  (+91) 9650188783    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi,

Hope you are doing well!!!

I would like to inform you that the order has been handed over to courier agency within the estimation time of arrival (ETA) but due to wrong address mentioned while ordering the order, courier partner couldn't be able to deliver the order at your address.

Further, would request you to kindly share the correct address as soon as possible.

If you need any assistance feel free to connect with us.

Regards

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul.

Greetings from Homebox!!!

I apologize for the inconvenience you faced in the order.

I have escalated the issue to the concerned team and they will solve it within 6 to 7 working days, meanwhile you can use it.

Further, I would like to inform you that one of our executive will be reaching out to you to resolve this from our end.

If you need any assistance feel free to connect with us.

Regards
Teambox team

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