Subject: Tech Support Candidate - suvhankar Prosad Kar
From: suvhankar Prosad Kar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 26 Aug 2021 13:58:06 -0400

| | Tech Support Test

Name | suvhankar Prosad Kar
E-mail | [email-masked]
Phone Number | (91) 7980493454
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | kolkata
Which best describes your Technical Support capabilities | I don't have experience or skills for Technical Support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

lets assume i am using google chrome.
my steps will be-
1) check my internet connection
2) check for malware
3) try to open the website in another page
4) Restart google chrome
5) worst case scenario restart my computer

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1) turn on the speaker
2) open settings on phone
3) select bluetooth
4) search for device
5) pair the device

What according to you makes you a good candidate for customer service or technical support job?

1) have knowladge on the problems
2) good communication skill
3) good behaviour
4) politeness

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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