Subject: English Language Test - Priyanshu Singh
From: Priyanshu Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 26 Aug 2021 13:57:44 -0400

| | Foreign Language Screening Test

Name | Priyanshu Singh    /  (91) 9821974211    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello there,

I hope you and your family are doing great.

Please let me know if I missed anything.I would like to inform you that courier tried to deliver the order but your address was wrong.

It may take some time to deliver your order and I apologize for that.

I request you to update your address in your account so that we can deliver your order at the correct address as earliest as possible.

Your patience and understanding is highly appreciated in this matter.

Thank you for connecting with us.

Have a great day ahead.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Abdul,

I hope you and your family are doing well.

I wish you didn't have to go through all that. We want to apologize for any inconvenience our mistake might have caused you and we can put the issue aside now.

I understand that some things are beyond your control, but I think there are also available solutions to this matter.

I have requested a replacement for your order and it will be replaced by next Monday.

If you have further questions, don't hesitate to reach out to your dedicated Support Team.

Thank you for contacting us.

Have a nice day.

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