Subject: English Language Test - Suhana arorq
From: Suhana arorq <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 26 Aug 2021 13:56:46 -0400

| | Foreign Language Screening Test

Name | Suhana arorq    /  (+91) 7009084325    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Good evening mam
As per i can see that you are contacting  us for status of your order. I am here to inform you that we had courier your product on the same day but according to
Courier company the address provided by you is wrong.so It will be very thankful of you will resend your address for confirmation.
Thankyou

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Good evening mam
I feel soo sorry taht you are facing problem with pur cabinet. I would like to inform you that the policy of our company is to replace the item within 15 days of buy only if you provide the company opening video of your product. So if you have a opening video kindly share we would love to help you.
Thankyou

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