Subject: Tech Support Candidate - Aman vats
From: Aman vats <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 26 Aug 2021 13:52:37 -0400

| | Tech Support Test

Name | Aman vats
E-mail | [email-masked]
Phone Number | (110096) 9756988372
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | New Ashok Nagar (New Delhi)
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Linux
Networking - advance
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | HCL | Analyst | | 18K
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly i will check that whether internet is connected properly or not , after than if network connectivity is good , then i will check if the specific website is blocked by the Antivirus in the PC on the local host.
after than if still website is not accessible than i will try to access the website on the other PC where there is not any kind of security configured

Please list the steps to connect a Bluetooth speaker to your mobile phone. | firstly i will turn on the bluetooth device, then i will move to the bluetooth settings on my mobile device and pair the bluetooth device on my Phone , then i will connect the bluetooth device with my mobile successfully
What according to you makes you a good candidate for customer service or technical support job? | I always try to provide the best possible solution to the customer to resolve their any technical or support queries in a most reliable way, so the customer always get the best and most convenient solution of their query.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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