Subject: Tech Support Candidate - Yatharth Khansali
From: Yatharth Khansali <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 26 Aug 2021 13:35:47 -0400

| | Tech Support Test

Name | Yatharth Khansali
E-mail | [email-masked]
Phone Number | (+91) 7503045745
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | North Delhi
Which best describes your Technical Support capabilities | I don't have experience or skills for Technical Support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MacOS
Linux
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First I will check weather my internet connection is working properly or not by opening some other website. If I find the same problem on every other website then I will ping to my IP address using command prompt to check weather connection is proper .
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Turn on the bluetooth speaker and set it to pairing mode then turn on bluetooth on mobile and scan for available bluetooth devices then connect to the speaker.

What according to you makes you a good candidate for customer service or technical support job?

Combination of good technical knowledge and communication skill .
Being polite with the customer is really important . So, being polite and calm is also an add on.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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