Subject: English Language Test - Sonal Bhutani
From: Sonal Bhutani <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 26 Aug 2021 13:30:46 -0400

| | Foreign Language Screening Test

Name | Sonal Bhutani    /  (+91) 9873110840    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi ,
Hope you are doing well.
The courier person tried to deliver the order at your place but your address as per the courier was wrong.

Could you please resend your address ?

We will try to deliver the order as soon as possible.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi,

Hope you are doing well.

Sorry for the inconvenience caused.
As per the company policy, We can replace a product within 10days if the product is damaged.

So, we will arrange a visit of our team at your place within 3-4 business days and will replace the Tv cabinet with new one.

Regards,
Team Homebox

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