Subject: Tech Support Candidate - Sahil Malhotra Sahil
From: Sahil Malhotra Sahil <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 26 Aug 2021 13:27:45 -0400

| | Tech Support Test

Name | Sahil Malhotra Sahil
E-mail | [email-masked]
Phone Number | (+91) 7531033959
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Vishnu Garden West Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
Virtual Connectivity , video conferencing

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | HCL Technologies | Senior analysts | | 29k
Previous Employer 1 | Onwards E-services LTD | EUS Engineer | May 2019 |
Previous Employer 2 | Renovison automation services PVT Ltd | Desktop support engineer | August 2018 |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | FIRSTLY I HAVE TO CHECK THE ERROR MESSAGE WHAT IT IS SHOWING THERE. MAY BE POSSIBLE IS THAT THERE IS SOME INTERNET CONNECTIVITY ISSUE  OR SOME SITE ISSUE IS THERE OR SOMETIMES PROXY RELATED ISSUE IS HAPPENED.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Steps- open the settings app.
Then Navigate to connected devices and turn on the bluetooth toggle switch if it is not enabled.
Select bluetooth to view the options
Then, select pair new device to place the bluetooth device in pairing mode.
Then, Look for the bluetooth speaker name in the list.
Then select the speaker name to connect to it. When it is done it shows that the speaker is connected.

Steps - Android users
Go to setting /connected devices/ bluetooth.
Select pair new device then tap to speaker name.
Steps - ios users
Go to settings / bluetooth / otherdevices/tap the device to connect.

What according to you makes you a good candidate for customer service or technical support job? | I have the key skills to resolve the queries or the issues which the client is facing with their system or business. I know how to handle and come out from the stucked situations and I have the capabilities to ensure that the all the technical aspects are deliverables .
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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