Subject: Tech Support Candidate - Vinod Kumar
From: Vinod Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 26 Aug 2021 13:18:33 -0400

| | Tech Support Test

Name | Vinod Kumar
E-mail | [email-masked]
Phone Number | (91) 9711871921
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | TV18 Broadcast Ltd | Manager-IT | Currently working | 55000
Previous Employer 1 | F7 Broadcast Pvt. Ltd. | Engineer's Network | 20 jan 2019 | 45000
Previous Employer 2 | Positiv Television Pvt Ltd | Engineer's Network | 31 March 2014 | 37500

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. First i 'll try to ping the ndtv.com.
2. Secondly i'll check my internet by pinging my internet gateway.
3. If gateway ping is coming then i'll try to open same site in another browser.
4. I'll try to clear cookies and cashe also.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | 1. First switch on Bluetooth in mobile and speaker afterthat try to scan speaker from mobile, when i found then i'll select the pair option
What according to you makes you a good candidate for customer service or technical support job? | I have very good technical knowledge, i can troubleshoot all technical problems
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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