Subject: Tech Support Candidate - AWINASH BIHARI
From: AWINASH BIHARI <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 26 Aug 2021 13:05:16 -0400

| | Tech Support Test

Name | AWINASH BIHARI
E-mail | [email-masked]
Phone Number | (91) 8882655595
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | NEW ASHOK NAGAR
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Networking - advance
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | VIEW TECH IT SERVICE PVT LTD | NETWORK ENGINEER | JULY2018 | 18000
Previous Employer 2 | TECH MAHINDRA LTD | CUSTOMER SUPPORT ASSOCIATE | APRIL2021 | 22000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | If i am trying to open a website on my browse and i am getting an error so first i will check internet connection.Click on setting com down click on history or clear browsing data then click in advance and open that website again.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Turn on Bluetooth and search speaker name and connect  with pair device .
What according to you makes you a good candidate for customer service or technical support job? | Give the best service before and after purchasing all services.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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