Subject: Tech Support Candidate - Mohammed Irshad Nirban
From: Mohammed Irshad Nirban <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 26 Aug 2021 10:50:55 -0400

| | Tech Support Test

Name | Mohammed Irshad Nirban
E-mail | [email-masked]
Phone Number | (91) 8955812978
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Saudi Arabia
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Networking - advance
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Zahran operation and maintenance | Network Engineer | Till present | 6.5lac per annum
Previous Employer 1 | Hitachi systems micro clinic pvt ltf | Senior customer support Engineer | May2019 | 2.4lac per annum
Previous Employer 2 | Ace computer | Desktop support Engineer | Dec 2018 | 1.2lac per annum

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First step I shall be check my internet connection.
After that check website it's down or not if both process are working properly then after that I shall restart the system and check again.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First step I shall be swipe down screen of the phone for connect bluetooth.
2.Touch and hold bluetooth icon.
3.After that tap on the pair device
4.Now I select which device I want to connect.
5. After that device will be connected with mobile.

What according to you makes you a good candidate for customer service or technical support job? | According to me a good candidate always ready to hear customer problems  and give them solution politely.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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