Subject: English Language Test - RAKESH KUMAR
From: RAKESH KUMAR <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 26 Aug 2021 09:58:19 -0400

| | Foreign Language Screening Test

Name | RAKESH KUMAR    /  (903) 9794731    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer,

Thanks for contacting us we look into your matter that you are facing a such issue we are extremely sorry for inconvenience, we are trying to resolve your issue at earliest within 48 hours. we check into our database and find whether the problem occurs.Again thank you for your patience.

Regards
Company

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Customer,

We received your request and we are sorry for inconvenience we are trying to deliver our best and good service don't worry we change your TV cabinet our serviceman soon reach your home and get replaced with new TV cabinet. Thanks for your patience and trust on us give us chance to delver the best service.

Regards
Homebox Team

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