Subject: Tech Support Candidate - Akshay Ghugal
From: Akshay Ghugal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 26 Aug 2021 06:12:09 -0400

| | Tech Support Test

Name | Akshay Ghugal
E-mail | [email-masked]
Phone Number | (440007) 8390538727
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Nagpur
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | HCL | IT Analyst | 27th October | 18k
Previous Employer 1 | Altius Customer Service | Analyst | 28th November-2019 | 11k
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Restart the system.
2. Try to change the browser because some are compatible to the specific browser.
3. Browser Troubleshooting.
4. Delete Browsing history and Cache files.
5. Check proxy settings.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Firstly, I will enable the Bluetooth for both the device then pair the speaker Bluetooth device with my mobile device and Bluetooth speaker connected.
What according to you makes you a good candidate for customer service or technical support job? | I am having 3years of experience in the support and field and can handle customers issue very efficiently and patiencely. I give my best to solve the customers issue so that customer should be satisfied with my service.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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