Subject: Tech Support Candidate - Lalit kumar Lalit
From: Lalit kumar Lalit <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 26 Aug 2021 06:11:16 -0400

| | Tech Support Test

Name | Lalit kumar Lalit
E-mail | [email-masked]
Phone Number | (011) 7827961353
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | TNS Networking solution pvt ltd | AV engieer | Current | 26400
Previous Employer 1 | VIS Network | AV engineer solution design | 2020 | 22000
Previous Employer 2 | Techconect pvt ltd | GET | 2018 | 15000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Make sure computer are connected to the internet.

2. Check if the Website server down or not.

3. If server if not down check www.dtv.com is blocked from firewall.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. First turn On your mobile Bluetooth and Speaker bluetooth as well.

2. If your speaker name showing on your mobile then tap on pair, else rescan (Refresh) your bluetooth.

3. Check the Speaker it's connect for surity.

3.

What according to you makes you a good candidate for customer service or technical support job? | I think someone who take minimal time to solve customers query, Give fully satisfaction to customer  is primary key.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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