Subject: Team Meeting Discussion
From: Pritish Nandi <[email-masked]>
To: abhishek kumar <[email-masked]>
Cc: deeksha <[email-masked]>, saurabh <[email-masked]>, ashish dabral <[email-masked]>
Date: Thu, 26 Aug 2021 00:26:50 -0700 (MST)

Hi All, 

Today I have had a meeting with the APAC and EMEA agents and discussed the below mentioned points. 

1. Work on tickets based on "Requester Update" filer 
2. Remided them agian on to complete all their open tickets by End of shift 
3. Emphasised on probing and calling the customers 
4. Shared CSAT scores and improvements of agents 
5. Congratulated some of the agents whi have done good job in CSAT till now 
7. Showed them how to find infomation and important updates in teams which are pinned. 
8. Showed them on how to create View for the New bad and good survey so that they are aware of their own surveys. 
9. Talked about email validator and when to use 
10. Advised to use the signature with contact details by the end of each email reply so that it sends the support phone numbers to the customers. If the phone numbers are not available for a specific country 
they will not share the numbers and ask customer to reply to the email. 

@Ashish - Please mark downtime for all APAC and EMEA agents for 45 mins. 

Regards, 
Pritish Nandi