Subject: Daily performance summary for LiveSalesman team for Aug 25th, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 26 Aug 2021 09:01:10 +0530

Please find listed below the performance data for the LiveSalesman team for Aug 25th, 2021.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 2 | 21 | 0 | 7 | 30
Waseem Ahemad . Khan | 0 | 3 | 20 | 0 | 0 | 23
Javed Aslam | 0 | 2 | 0 | 0 | 0 | 2
Hasan Nour | 4 | 0 | 0 | 0 | 0 | 4
Mohd Iqbal | 0 | 0 | 6 | 0 | 0 | 6
Ankit Kumar | 2 | 2 | 24 | 0 | 4 | 32
Hassan Saeed | 0 | 0 | 0 | 0 | 0 | 0
Limia Alqarny | 0 | 0 | 0 | 0 | 0 | 0
Mohammed Ali | 1 | 0 | 10 | 0 | 10 | 21
Jok Kuol | 0 | 1 | 26 | 0 | 1 | 28
Mohammad Faizan | 0 | 7 | 32 | 0 | 0 | 39
samah Alharby | 0 | 0 | 0 | 0 | 0 | 0
Syed Ataullah | 0 | 0 | 0 | 0 | 0 | 0
Yahkoob Erachat | 0 | 0 | 0 | 0 | 3 | 3
Abdulmajeed Alanzy | 0 | 0 | 0 | 0 | 0 | 0
Malek Hosan | 0 | 0 | 0 | 0 | 0 | 0
Mohammed Abdulwahed | 0 | 0 | 0 | 0 | 0 | 0
RAMI KASSAM | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 7 | 17 | 139 | 0 | 25 | 188

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | Delivery Related | (blank) | 1
| | Day of Delivery - Status | 4
| | Delivery Status | 31
| | Missing items\parts | 1
| | Partial Delivery | 1
| | Reschedule Delivery | 2
| Product Complaint | Complaint within Warranty | 10
| Refunds and Cancelations | Cancelation | 3
| | Refunds after Return | 2
| | Return Request Initiation | 4
Customer Services Total | | | 59
Mattress Related | Post-Sales | Product Complaints | 1
Mattress Related Total | | | 1
No Answer Total | | | 7
No Answer | No Answer | No Answer | 7
PreSales | Other Enquiry | Offers | 2
| | Payment Methods | 3
| | Store Availability | 18
| Policy Related | Delivery Cost | 5
| | Delivery Time | 3
| Product Related | Combo | 1
| | Pricing | 4
| | Product Specification | 57
PreSales Total | | | 93
Grand Total | | | 160

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Amir Aziz | 1 | 0 | 0 | 0 | 0 | 0 | 1
Mohammed Ali | 5 | 0 | 0 | 0 | 0 | 0 | 5
Ankit Kumar | 3 | 0 | 0 | 0 | 0 | 0 | 3
Hasan Nour | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 10 | 0 | 0 | 0 | 0 | 0 | 10

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Abu Sufian | 5 | 1 | 0 | 0 | 1 | 0 | 7
Jok Kuol | 0 | 1 | 0 | 0 | 1 | 0 | 2
Mosab Mohammed Abdalla Nasreldin | 0 | 1 | 0 | 1 | 0 | 0 | 2
Mohammad Faizan | 1 | 1 | 1 | 0 | 0 | 0 | 3
Waseem Ahemad . Khan | 3 | 0 | 1 | 0 | 0 | 0 | 4
Sreelal.t CT | 0 | 1 | 0 | 0 | 0 | 0 | 1
Ankit Kumar | 4 | 1 | 0 | 0 | 0 | 0 | 5
Mohd Iqbal | 1 | 0 | 0 | 0 | 0 | 0 | 1
Javed Aslam | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 16 | 6 | 2 | 1 | 2 | 0 | 27

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 4 | 0 | 0 | 0 | 0 | 1 | 5
Yahkoob Erachat | 8 | 0 | 0 | 0 | 0 | 0 | 8
Mosab Mohammed Abdalla Nasreldin | 1 | 0 | 0 | 0 | 0 | 0 | 1
Ankit Kumar | 2 | 0 | 0 | 0 | 0 | 0 | 2
Jok Kuol | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 16 | 0 | 0 | 0 | 0 | 1 | 17

Please feel free to reach out for any further clarifications.