Subject: Tech Support Candidate - Shabeena Na
From: Shabeena Na <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 25 Aug 2021 22:53:03 -0400

| | Tech Support Test

Name | Shabeena Na
E-mail | [email-masked]
Phone Number | (91) 7055434586
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Noida sec15
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Hardware - Basic
Speakers & Audio
Excel

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Ienergizer | Quality analyst | 12 sep | 14000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1-restart my device
2-Make sure internet connection works
3-check the website is down for everyone Or just me

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1-open blue tooth speaker
2- in phone go to setting and open blue tooth
3- search bluetooth speaker in mobile phone
4-click connect option.

What according to you makes you a good candidate for customer service or technical support job? | Satisfied the customer is called good candidate for customer service
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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