Subject: Tech Support Candidate - Isha Raj
From: Isha Raj <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 25 Aug 2021 13:59:16 -0400

| | Tech Support Test

Name | Isha Raj
E-mail | [email-masked]
Phone Number | (+91) 7482965050
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. let's figure out where the problem
2. The problem only happens with certain websites
3. try clearing cookies and cache
4. The problem only happens on a secure website.
5. The problem only happens in Firefox
6. The problem happens in all web browsers

Please list the steps to connect a Bluetooth speaker to your mobile phone.

. Swipe down from the top of the screen.
. Tap Bluetooth.
1. Pair a Bluetooth accessory.
2. connect
. Swipe down the top of the screen
. Make sure Bluetooth is turned on
. Touch and hold Bluetooth.
. In the list of paired devices tap a paired but unconnected device.
When our phone and the Bluetooth device are connected , the device shows as "connected".

What according to you makes you a good candidate for customer service or technical support job? | Customer service means going above and beyond to keep the customer happy, whatever that means answering any question they have or resolving issues with positive attitude. Customer satisfaction is the top priority and hopefully creating loyal, returning customers.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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