Subject: English Language Test - Sudip Pal
From: Sudip Pal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 25 Aug 2021 12:36:50 -0400

| | Foreign Language Screening Test

Name | Sudip Pal    /  (+91) 7827172169    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello [Customer Name],

We are extremely sorry for the inconvenience caused to you due to the delay in the delivery of your product.

I would like to inform you that as per courier tracking information your shipping address is showing incorrect. You can coordinate with the courier to confirm the correct address or you can wait until the product is returned to us and you can order the product again.

I sincerely appreciate your understanding in this matter. Please feel free to reach out to me if you have any further questions.

Thanks again,
Sudip Pal

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Abdul,

We are sorry to learn that the TV cabinet delivered to you is defective. While we do our best to make sure that all the products that we sell to our customers go through a rigorous quality check before delivery, some of them are sealed by the selling brand to ensure the safety of the product. As a well-known eCommerce platform, we have to make sure that our customers are happy with the purchases they make through our platform.

We started an inquiry into the cause of the damage and discovered that the product was damaged during the course of shipment.

I have made a note of your complaint. We will provide you a replacement for the defective product. In the next 1-2 days, our delivery executive will have reached you to collect the defective TV cabinet and will provide you a new one in return.

Thanks,
Sudip Pal

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