Subject: Tech Support Candidate - Aastha Sanger
From: Aastha Sanger <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 25 Aug 2021 11:18:39 -0400

| | Tech Support Test

Name | Aastha Sanger
E-mail | [email-masked]
Phone Number | (+91) 8171065199
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Ghaziabad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Linux
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Amazon | CSE | 31 March 2021 | 21000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly I try to refresh the page. even if it's not launched, then I'll check my internet connection.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Turn on Bluetooth of both the devices and then search for the device name in the mobile phone. Pair them by clicking on it and it's now connected.
What according to you makes you a good candidate for customer service or technical support job? | I am a good listener so i catch the customer's issue very easily and give them every possible solution to the issue they are facing.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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