Subject: Daily Workload and productivity - 24/08/2021
From: Pritish Nandi <[email-masked]>
To: saurabh <[email-masked]>, deeksha <[email-masked]>
Cc: abhishek kumar <[email-masked]>, ashish dabral <[email-masked]>
Date: Wed, 25 Aug 2021 06:22:54 -0700 (MST)

Hi All, 

Apologies for sending the report late as I was occupied with something else. PFB the report for yesterday. 

Grace has improved on her CSAT score wherein Sebastian M has dipped by 0.04. 

Anupam has fewer TD login hours. This is the second day in a row. I have asked him to explain. 

@Ashish - Could you please let me know his login and logout time? 

24/08/2021 																										
	Today's Queue 	Yesterday's Productivity 	CSAT (Monthly) 	Review (Pritish) 
Agents 	Open Tickets 	Pending Tickets 	Public Comments 	Solved 	IB Calls 	OB calls 	Attempted OB 	Chats 	Chat time 	Productivity 	Audits by QA 	After Call Work 	Available 	Away 	Offline 	On a Call 	Total 	Attendance 	Score 	Surveys 	RMA And Tech Questions 	Public Comment 	Internal Comment 	Contact Added 	Escalations 	
Agenda For Today 

Anupam Tiwari 	3 	25 	32 	11 	4 	6 	3 	2 	0:35:00 	44 	6 	0:02:19 	6:17:47 	0:26:14 	0:00:02 	1:37:53 	8:24:15 	P 	4.25 	4 	55 	2 	51 	6 	1 For Anupam 	Review Reports and Check audits 
Jessica Chen 	8 	9 	12 	3 	0 	3 	4 			15 		0:02:35 	1:43:56 	0:02:01 	0:00:00 	0:07:02 	1:55:34 	P 	5.00 	1 
Marika Fujita 	11 	22 	38 	16 	5 	2 	4 		0:16:00 	45 	2 	0:01:07 	7:26:25 	0:44:58 	0:00:00 	0:31:07 	8:59:37 	P 	4.56 	25 
Dipanshu Sharma 	6 	38 	23 	8 	7 	11 	11 	1 	0:16:00 	42 	1 	0:41:41 	5:30:20 	0:58:41 	0:00:00 	1:32:25 	8:59:07 	P 	4.44 	9 
Grace Boussi 	25 	23 	36 	11 	3 	15 	1 	3 	1:07:00 	57 	1 	0:06:45 	5:48:58 	1:02:59 	0:00:00 	0:44:13 	8:49:55 	P 	4.50 	10 
Dheeraj Tripathi 	9 	17 	24 	7 	1 	14 	12 	1 	0:06:00 	40 	2 	0:09:12 	7:07:41 	0:42:43 	0:00:00 	0:53:41 	8:59:17 	P 	3.36 	11 
Ismael Zakaria 	24 	22 	23 	12 	7 	3 	7 	3 	1:06:00 	36 		0:12:06 	6:00:55 	0:15:23 	0:00:00 	1:17:46 	8:52:10 	P 	4.44 	9 
Rosette Modiri 	17 	22 	31 	7 	5 	7 	4 	2 	0:42:00 	45 		0:04:43 	6:12:10 	1:06:54 	0:03:07 	0:40:17 	8:49:11 	P 	4.88 	8 
Levente Szabo 	9 	27 	38 	9 	7 	9 	2 	3 	0:18:00 	57 	2 	0:29:35 	6:01:18 	0:54:17 	0:00:00 	1:08:34 	8:51:44 	P 	4.13 	15 
Sebastian Coldea 	9 	29 	38 	10 	9 	2 	0 			49 	4 	0:18:32 	6:54:22 	0:59:43 	0:00:48 	0:46:08 	8:59:33 	P 	4.38 	8 
Sebastian Dumitru Macriniuc 	6 	25 	18 	6 	2 	1 	1 			21 		0:01:07 	6:50:40 	1:39:43 	0:10:01 	0:18:13 	8:59:44 	P 	3.71 	14 
AJ Hurry 	5 	32 	57 	10 	4 	3 	0 			64 		0:15:18 	7:18:13 	0:45:11 	0:00:00 	0:47:17 	9:05:59 	P 	4.00 	6 
Bharat Bhushan 	16 	18 	38 	7 	1 	10 	2 			49 	2 	0:16:03 	7:06:56 	0:41:14 	0:00:00 	0:55:03 	8:59:16 	P 	4.43 	7 
Md Modassir Hassan 	13 	43 	16 	6 	4 	6 	0 		0:06:00 	26 	1 	0:38:23 	6:00:37 	1:01:32 	0:00:00 	1:21:15 	9:01:47 	P 	3.80 	5 
Pravesh Singh 	3 	32 	42 	22 	5 	10 	2 	3 	0:32:00 	60 	1 	0:25:49 	6:09:04 	0:45:47 	0:00:00 	1:39:47 	9:00:27 	P 	4.64 	14 

Regards, 
Pritish Nandi