Subject: Tech Support Candidate - Naresh Kumar
From: Naresh Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 25 Aug 2021 07:27:18 -0400

| | Tech Support Test

Name | Naresh Kumar
E-mail | [email-masked]
Phone Number | (+91) 9840100091
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | jaipur can relocate immediately
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Teleperformance india PVT Ltd | TSE | 01-07-2021 | 29500
Previous Employer 1 | Flemingo Duty Free Shop | Sales Rep | 2013 | 7000
Previous Employer 2 | Interglobe Technologies | CSE | 05-sep-2016 | 12000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Check the web address
2. Delete the Cookies.
3. Change the proxy settings.
4. Restart the device.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

turn on the speaker.
Turn on the bluetoth on the phone
Go to bluetooth settings and search for the speaker
select the device and click on pair.

What according to you makes you a good candidate for customer service or technical support job? | According to me for a customer service or technical job is my sincerity and commitment to deliver excellence. This taught me a very crucial realization... that the every service is reflection of a company's vision and mission. My passion is always to deliver an uncompromising service to customer's while sticking to the company's corporate principles. I personally always make it my goal to personalize my interaction with customers to maintain and create new relationships.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |