Subject: English Language Test - Adam Massey
From: Adam Massey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 25 Aug 2021 07:23:38 -0400

| | Foreign Language Screening Test

Name | Adam Massey     /  (91) 9718459209    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hey, Costumer

The order you placed was successfully delivered to courier company. But, as per courier service provider they were not able to find your address.
I would like you to share your address with your locality pincode with me again so, I can forward them your address and then you can receive your order on time.

Thank you
Adam

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hey,  costumer

We are sorry for the inconvenience caused to you. But as per company policies there is money-back garuntee within 24 hours of purchased item.
The best we can do is to replaced the item but, that will cost you only 5% more charges of the original price. Hope you understand and will happily be a good costumer in future also.

Thank you
Homebox team

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