Subject: Tech Support Candidate - Shivam Sharma shivam
From: Shivam Sharma shivam <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 25 Aug 2021 05:31:24 -0400

| | Tech Support Test

Name | Shivam Sharma shivam
E-mail | [email-masked]
Phone Number | (122022) 8726417882
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Gurgaon Haryana
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Networking - advance

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Magna Infotech | senior network engineer | N/A | 26
Previous Employer 1 | Collabera | network engineer | 10 OCT 2019 | 21
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all i want to verify the website link which are he trying to access after verifying correct i will check the internet connectivity to its gateway if it reachability found then now we have to confirm to open other site it is rechble or not. if reachability not found then we have to check lan cable and other crc error on port where we are connecting.IF valid iP is getting and gateway is pinging then now user can access the ndtv.com
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First we have to on Bluetooth speaker and make its Bluetooth on , then after we have to on Bluetooth of our phone and after that we have to pair with device on Bluetooth settings option. after searching there we have to select the device name which we want to pair. aftwr successful pair now device are able to connect with our phone
What according to you makes you a good candidate for customer service or technical support job? | Good listener, good speaker , and provide fast and affordable service makes us a good candidate
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |