Subject: Tech Support Candidate - Bhawana Bhakuni
From: Bhawana Bhakuni <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 25 Aug 2021 05:27:29 -0400

| | Tech Support Test

Name | Bhawana Bhakuni
E-mail | [email-masked]
Phone Number | (91) 9811308065
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Office 365

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | HCL | Sr. Specialist | Still working | 67000
Previous Employer 1 | Dell | Analyst | 6th Dec 2016 | 45000
Previous Employer 2 | IBM Daksh | Technical Executive | April 2007 | 20000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

make sure you are connected to the internet
try accessing the website using a different browser
make sure that you are not using any proxy

Please list the steps to connect a Bluetooth speaker to your mobile phone.

turn on blue tooth on your phone and speaker
search for the speak bluetooth on your phone and connect, if prompted then enter the password that you have for the speaker.

What according to you makes you a good candidate for customer service or technical support job? | soft skills and never say no to the user even if you cant help. try to give them a workaround.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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