Subject: Tech Support Candidate - Prateek Arora
From: Prateek Arora <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 25 Aug 2021 04:24:32 -0400

| | Tech Support Test

Name | Prateek Arora
E-mail | [email-masked]
Phone Number | (011) 8077941268
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Sikandrabad
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Networking - advance
Hardware - Basic
Speakers & Audio
Office 365 ,VM ware,Azure

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Patanjali Ayurved Ltd | Senior Executive | |
Previous Employer 1 | Cowrks Pvt Ltd | Executive | |
Previous Employer 2 | Microland Ltd | Senior Engineer | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Fisrt Step-I will check the Connectivity is there or not.
Goto -CMD
Write -ping www.ndtv.com
If still rto is comming that means it is connectivity issue.
Second Step- Dns is working or not
Goto CMD
Write - nslookup
If DNS is not working then goto the run write ncpa.cpl and open the network setting ..check dns ip is correct or not.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Goto the setting - Unable the bluetooth
Serach the speaker (Bluetooth for speaker should also enable).

What according to you makes you a good candidate for customer service or technical support job? | Permanant Solution and customer satisfaction by email and phone call.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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