Subject: Tech Support Candidate - AVDHESH SHARMA
From: AVDHESH SHARMA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 25 Aug 2021 03:35:23 -0400

| | Tech Support Test

Name | AVDHESH SHARMA
E-mail | [email-masked]
Phone Number | (0) 9818729344
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | NTPC Dadri Greater Noida
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Na | | |
Previous Employer 1 | Na | | |
Previous Employer 2 | Na | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First of all I will check the internet connect.
And then refresh the browser.
And
Then check the url of the website.
It's all done good.
If problem is same again then check what is error like server error 404 then it's website server error
We should wait for some time and again refresh the page or hit the url on browser.
I think now its working.
Thankyou

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First power on the bluetooth speaker.
Now set it on bluetooth mode.
And now open the mobile setting and
open the Bluetooth connection setting(bluetooth)
And searching the device
And click the pair button to connect the bluetooth speaker.
And bluetooth speaker is connected successful.

What according to you makes you a good candidate for customer service or technical support job?

Because I'm in from technical field. And I know about the lastest technology and it's updation
And I can easily tell to anyone about there problem and issues.
Thanks

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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