Subject: Re: Daily performance summary for LiveSalesman team for Aug 24th, 2021
From: Deeksha Dadu <[email-masked]>
To: Murtaza Kutiyanawala <[email-masked]>, Radhika Jawle <[email-masked]>
Cc: HB report <[email-masked]>, Sahil Modgil Consultant - IT <[email-masked]>, Ashish Dabral <[email-masked]>, Ankit Arora <[email-masked]>, "Sameer Sadiq (LM-HB)" <[email-masked]>, Faizal Maradeya <[email-masked]>, Shahzeen Rizvi <[email-masked]>, Manmohan Chittlangia <[email-masked]>, Tejendra Singh <[email-masked]>, Nalineedhar Kasibhatla <[email-masked]>, Deepak Devasia <[email-masked]>, Saurabh Dadu <
Date: Wed, 25 Aug 2021 07:28:35 +0000

Hi Murtaza,

Sure, looking into these right away.

Kind regards,
Deeksha

From: Murtaza Kutiyanawala <[email-masked]<mailto:[email-masked]>>
Date: Wednesday, 25 August 2021 at 10:26 AM
To: Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Radhika Jawle <[email-masked]<mailto:[email-masked]>>
Cc: HB report <[email-masked]<mailto:[email-masked]>>, Sahil Modgil Consultant - IT <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, Ankit Arora <[email-masked]<mailto:[email-masked]>>, "Sameer Sadiq (LM-HB)" <[email-masked]<mailto:[email-masked]>>, Faizal Maradeya <[email-masked]<mailto:[email-masked]>>, Shahzeen Rizvi <[email-masked]<mailto:[email-masked]>>, Manmohan Chittlangia <[email-masked]<mailto:[email-masked]>>, Tejendra Singh <[email-masked]<mailto:[email-masked]>>, Nalineedhar Kasibhatla <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Deepak Devasia <[email-masked]<mailto:[email-masked]>>, Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Ashick Ali <[email-masked]<mailto:[email-masked]>>
Subject: RE: Daily performance summary for LiveSalesman team for Aug 24th, 2021

Hi Deeksha,

Request you to check on the below tickets, there are 2 tickets in FB and 5 tickets in FB which are in ageing.

Murtaza Kutiyanawala
Team Lead – Customer Care
T   :  +971 4 517 2300
D  :  +971 4 813 5812
F   :  +971 4 517 2380
E   : [email-masked]<mailto:[email-masked]>
Landmark Tower, Dubai Marina, P.O.Box 282028, UAE.
www.homeboxstores.com<http://www.homeboxstores.com/>

From: HB report <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, August 25, 2021 7:31 AM
To: [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; Ankit Arora <[email-masked]<mailto:[email-masked]>>; Sameer Sadiq <[email-masked]<mailto:[email-masked]>>; Faizal Maradeya <[email-masked]<mailto:[email-masked]>>; Shahzeen Rizvi <[email-masked]<mailto:[email-masked]>>; Manmohan Chittlangia <[email-masked]<mailto:[email-masked]>>; Tejendra Singh <[email-masked]<mailto:[email-masked]>>; Nalineedhar Kasibhatla <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; Murtaza Kutiyanawala <[email-masked]<mailto:[email-masked]>>; Deepak Devasia <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; Ashick Ali <[email-masked]<mailto:[email-masked]>>
Subject: Daily performance summary for LiveSalesman team for Aug 24th, 2021

External email sender, please take precaution.
[https://www.avmechat.in/epos/assets/images/logo.jpg]
Please find listed below the performance data for the LiveSalesman team for Aug 24th, 2021.

  *   Total tickets created :
Total tickets created
Groups
Agent Name
Facebook HB UAE
Whatsapp open
Whatsapp resolved
HomeBox Instagram
Emails UAE
Grand Total
Mosab Mohammed Abdalla Nasreldin
0
2
21
0
4
27
Waseem Ahemad . Khan
0
1
27
0
0
28
Malek Hosan
0
0
0
0
0
0
Mohammed Ali
18
0
0
0
6
24
samah Alharby
0
0
0
0
0
0
Limia Alqarny
0
0
0
0
0
0
Abu Sufian
0
4
36
0
0
40
Jok Kuol
0
3
18
0
1
22
Mohammad Faizan
0
2
30
0
0
32
Amir Aziz
0
0
0
3
0
3
Hasan Nour
0
0
0
0
0
0
Javed Aslam
0
0
0
0
0
0
Yahkoob Erachat
0
0
0
0
8
8
Radhika Jawle
0
0
0
0
1
1
Abdulmajeed Alanzy
0
0
0
0
0
0
Hassan Saeed
0
0
0
0
0
0
Mohammed Abdulwahed
0
0
0
0
0
0
Mohd Iqbal
0
0
0
0
0
0
RAMI KASSAM
0
0
0
0
0
0
Saleh Ahmed
0
0
0
0
0
0
Grand Total
18
12
132
3
20
185

  *   Whatsapp chat type:
HB Chat Type
Reason Category
Sub Reason
Count of HB Chat Type
Customer Services
Delivery Related
Day of Delivery - Status
7
Delayed Delivery (Furniture)
2
Delayed Delivery (HH)
3
Delivery Status
16
Missing items\parts
2
Partial Delivery
1
Product Complaint
Complaint within Warranty
11
Refunds and Cancelations
Cancelation
4
Refunds after Return
1
Return Request Initiation
7
Customer Services Total
54
Mattress Related
Post-Sales
Product Complaints
1
Mattress Related Total
1
No Answer Total
3
No Answer
No Answer
No Answer
3
PreSales
(blank)
(blank)
4
Other Enquiry
(blank)
1
Offers
1
Payment Methods
6
Store Availability
14
Store Location
4
Using Shukran Points
1
Website/App Issues
3
Policy Related
Delivery Cost
3
Delivery Time
2
Return Policy
1
Product Related
(blank)
1
Pricing
9
Product Specification
63
PreSales Total
113
Grand Total
171

  *   Total count of ageing for Facebook:

Facebook
Ageing
Agent Name
0-2 Days
3-4 Days
5-6 Days
7-10 Days
11-15 Days
15+ Days
Grand Total
Ankit Kumar
4
4
1
0
0
1
10
Amir Aziz
5
4
0
0
0
0
9
Mohammed Ali
14
0
0
0
0
0
14
Grand Total
23
8
1
0
0
1
33

  *   Total count of ageing for Whatsapp:
Whatsapp
Ageing

Agent Name
0-2 Days
3-4 Days
5-6 Days
7-10 Days
11-15 Days
15+ Days
Grand Total
Ankit Kumar
2
0
0
0
0
1
3
Mosab Mohammed Abdalla Nasreldin
3
1
0
1
1
0
6
Abu Sufian
9
1
0
0
1
0
11
Mohammad Faizan
1
1
1
0
0
0
3
Sreelal.t CT
1
2
0
0
0
0
3
Jok Kuol
2
0
0
0
0
0
2
Mohd Iqbal
1
0
0
0
0
0
1
Waseem Ahemad . Khan
2
0
0
0
0
0
2
Grand Total
21
5
1
1
2
1
31

  *   Total count of ageing for Emails UAE:
Emails UAE
Ageing

Agent Name
0-2 Days
3-4 Days
5-6 Days
7-10 Days
11-15 Days
15+ Days
Grand Total
Yahkoob Erachat
6
0
0
1
0
0
7
Mohammed Ali
2
0
0
1
0
0
3
Mosab Mohammed Abdalla Nasreldin
1
0
1
0
0
0
2
Radhika Jawle
1
0
0
0
0
0
1
Grand Total
10
0
1
2
0
0
13

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