Subject: Tech Support Candidate - prashant kumar
From: prashant kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 25 Aug 2021 03:19:16 -0400

| | Tech Support Test

Name | prashant kumar
E-mail | [email-masked]
Phone Number | (91) 9599490622
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | laxmi nagar
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | IGT SOLUTIONS | process associate | | 25100
Previous Employer 1 | TATA CONSULTANCY SERVICES | system engineer | feb- 2016 | 32845
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Open a new tab and check to see if you can load another website like google.com

2. If you can open another site. If you can't open another site, continue on to the next step.

3. Launch another browser, like google chrome or Microsoft Edge, and try to open the site you were having problems with.

If the site works in another browser, see The problem only happens in Firefox.
If the site doesn't work in another browser.

4.The problem only happens with certain websites
If you see any of these error messages, it might just be a problem with browser's cache:

The connection was interrupted
The connection was reset
The connection has timed out

5. Try clearing browser's cookies and cache
Do these steps and then reload the website you're having trouble with.

Click on the menu button to open the menu panel.
Click History and select Clear Recent History….
In the Time Range to clear: drop-down, select Everything.
Below the drop-down menu, select both Cookies and Cache. Make sure other items you want to keep are not selected.
Click OK.
If clearing browser's cookies and cache didn't work, it's probably a sign that there is a problem with the website itself. In that case you'll just have to wait for it to get fixed.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Swipe down from the top of the screen.
Touch and hold Bluetooth .
Tap Pair new device. If you don't find Pair new device, check under "Available devices" or tap More Refresh.
Tap the name of the Bluetooth device you want to pair with your device.
Follow any on-screen instructions

What according to you makes you a good candidate for customer service or technical support job? | Customer First" is a mantra for any Organization to succeed in its business. I follow this mantra.  Being responsive with positive attitude, taking accountability & ownership, understanding Customer issues as a partner and providing proactive cost effective and best solutions towards the problems before the Customer realizes would definitely differentiate you from others.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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