Subject: English Language Test - Nishant Verma
From: Nishant Verma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 25 Aug 2021 03:04:28 -0400

| | Foreign Language Screening Test

Name | Nishant Verma    /  (91) 8447120124    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi sir,
Sorry for the inconvenience as per our record we have tried many times to reach you but your address isn't correct. Please update your address then we can able to deliver your product you don't need to worry your product is safe with us.
Kindly update your adress.

Thanks and regards
Nishant

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi sir,
We are sorry to see you in trouble you don't need to worry just raised a return or refund query on our app so that we can replace or refund back your money.

Thanks you and regard
Homebox Team

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