Subject: Tech Support Candidate - Akash Singh
From: Akash Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 25 Aug 2021 02:56:46 -0400

| | Tech Support Test

Name | Akash Singh
E-mail | [email-masked]
Phone Number | (91) 8447571732
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | NEW DELHI
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | WNS Global Services | Associate- Ops | 7 June 2021 | 37000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Check the internet connectivity.
2. Restart the router/system.
3. Check for any blockage by the system admin.
4. Raise the ticket for the issue.
5. follow up on the ticket till it resolved.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Open the Bluetooth connection of the phone.
2. Get the speaker into the pairing mode.
3. Search for the devices in the phone.
4. Click on "Connect" after selecting the right device.

What according to you makes you a good candidate for customer service or technical support job? | I want to handle more responsibility and learn more about the new process.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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