Subject: Tech Support Candidate - Ravi Sharma
From: Ravi Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 25 Aug 2021 02:40:55 -0400

| | Tech Support Test

Name | Ravi Sharma
E-mail | [email-masked]
Phone Number | (91) 8882079304
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Mayur vihar phase I
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Wipro | System Administrator | Na | 25000
Previous Employer 1 | Progressive infovision | System Enginee | 28 Oct 2019 | 18000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Please find the below steps .
1.Check the internet connection.
2.If the Url is correct  then go the settings options in any browsers and check the proxy settings.
3. Clear the cache and history
4 Replace the Host file of system.
5 .If i am using static ip address for accessing the internet then change the ip address of that system .
More Steps are depand  on the Error.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Turn on bluetooth speaker then go the your phone bluetooth settings check the name of the bluetooth speaker if the name was found click on the name after that you are able to access bluetooth speaker via mobile phone .
What according to you makes you a good candidate for customer service or technical support job? | I am good learner and also I always tried to solve the complex problem in easiest way .... I am sure about myself if you got me opportunity  for this role then I will be good asset for your company in future.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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