Subject: English Language Test - Shweta Goud
From: Shweta Goud <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 25 Aug 2021 02:33:14 -0400

| | Foreign Language Screening Test

Name | Shweta Goud    /  (201306) 8867638070    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi dear,

As we can see, You have placed an order worth of 990 on 10th August. The courier boy tried to deliver your order on expected date but due to some address issues he was unable to reach you,we apologise for the delay.

We request you to update your address once and we will try to deliver your packet at updated address as soon as possible. Thank you for shopping with us.

Thanks and regards,
Babyshop

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi dear,

Visiting from Homebox team. As we can see, you have raised a complaint about the TV cabinet which have been installed last week.we are extremely sorry for the inconvenience caused.Our delivery agent will contact you today for the pick up, kindly pack the unit in its original packet and keep it ready with all original tags.Thnak for cooperating.

Thanks and regards,
Homebox

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