Subject: Tech Support Candidate - Anu Singh
From: Anu Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 25 Aug 2021 01:05:54 -0400

| | Tech Support Test

Name | Anu Singh
E-mail | [email-masked]
Phone Number | (110092) 8700905504
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Pandav Nagar East Delhi Akshardham
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - advance
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Bestone Industries Pvt Ltd | IT Admin Associate | 7 Oct 2021 | 30000
Previous Employer 1 | Evoxyz Technologies | Supprt Exective | 21 June 2020 | 23000
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1:- Many basic problems can be solved simply by restarting your device. This clears caches, and forces the device to re-load the program or web page you may be having issue with, rather than use something that may be partially wrong.

2:-Make Sure the Internet Connection Works
:- Open your browser. In the address bar at the top, type in , then push Enter or Return.
:- Make sure you're able to load Google.com. Once this loads, make sure you're able to search. Type something in the Search box, then select Google Search.
:- Make sure search results load properly.
:-  Check if the Website is Down for Everybody or Just Me

Open your preferred browser, and visita website checker page, such as "Down for Everyone or Just Me.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1:- Swipe down from the top of the screen.
2:- Touch and hold Bluetooth .
3:- Tap Pair new device. If you don't find Pair new
device, check under "Available devices" or tap
More Refresh.
4:- Tap the name of the Bluetooth device you
want to pair with your device.
5:-  Follow any on-screen instructions.

What according to you makes you a good candidate for customer service or technical support job? | "Customer First" is a mantra for any Organisation to suceed in its business. I follow this mantra.  Being responsive with positive attitue, taking accountability & ownership, understanding Customer issues as a partner and providing proactive cost effective and best solutions towards the problems before the Customer realizes would definitely differentiate you from others
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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