Subject: Tech Support Candidate - Praful Kumar
From: Praful Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 25 Aug 2021 00:54:23 -0400

| | Tech Support Test

Name | Praful Kumar
E-mail | [email-masked]
Phone Number | (91) 9910259075
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida Sec-62
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Beno Support Technology Pvt Ltd | SME | 26 Nov2018 | 35000
Previous Employer 2 | Safe Lab Infotech. | Sr Tech Support | 12 Dec 2020 | 35000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First check the internet connectivity of computer and ISP.
Run network Troubleshooter.
rest the browser.
Try to open the browser without addons.
reset the Winsock.
flush DNS.
Release and renew the IP.
Update Network adaptor driver.
check DHCP and IP address validity.
check for Antivirus.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn ON the Bluetooth of both device phone and speaker.
Then from phone Bluetooth list select  speaker and connect.

What according to you makes you a good candidate for customer service or technical support job?

Be patient with customer and don't interrupt while speaking.
Always try to fix customer concern at first place.
Be polite and show some courtesy.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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