Subject: English Language Test - Shalini Mathe
From: Shalini Mathe <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 25 Aug 2021 00:51:36 -0400

| | Foreign Language Screening Test

Name | Shalini Mathe    /  (91) 8602606096    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer,

Thank you for shopping.

Your order has been shipped, but the deliver address might be wrong. Please take a look and share correct address for better service .

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear customer,

Thank you for choosing us!

We are highly concerned about our customer's happiness. We will review the product  and get back to you with the best possible solution as per policy of brand.

Thanks & regards
Homebox team

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