Subject: Tech Support Candidate - Madan Mohan
From: Madan Mohan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 25 Aug 2021 00:21:35 -0400

| | Tech Support Test

Name | Madan Mohan
E-mail | [email-masked]
Phone Number | (91) 7053547617
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Samalkha Panipat
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | wipro | Administrator | | 28000
Previous Employer 1 | impact onfotech | desktop support engineer level 2 | | 20000
Previous Employer 2 | vertex | desktop support egineer | 15th December 2016 | 8000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1- first check internet is working or not in my system,
2-if internet is working then check which IP has been taken by system,
3-then open web browser and login the website,
4- check in different web browser, and check proxy if issue still persist,
5-delete history or cookies of IE, if issue is still persist
6-then reset IE

Please list the steps to connect a Bluetooth speaker to your mobile phone.

power on the Bluetooth  speaker and on Bluetooth option
2-on Bluetooth of mobile and searching new devices
3-after search completed click on Bluetooth device which we want to connect and connect
4- after connecting/pairing we are able to use that speaker

What according to you makes you a good candidate for customer service or technical support job? | patience
On a scale of 1 - 5 please rate your fluency in spoken English | 3

| |