Subject: Tech Support Candidate - Md Zeyaul Hoda
From: Md Zeyaul Hoda <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 25 Aug 2021 00:20:43 -0400

| | Tech Support Test

Name | Md Zeyaul Hoda
E-mail | [email-masked]
Phone Number | (+91) 9006834715
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | 843324
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Na | | |
Previous Employer 1 | Na | | |
Previous Employer 2 | Na | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step 1- I'll read error
Step 2- I'll check internet connection
Step 3- I'll go through error and resolve it accordingly

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1- Open bluetooth of mobile and on bluetooth of speaker
Step 2 - Check name of bluetooth speaker in mobile
Step 3 - Pair that device once get the name of bluetooth speaker

What according to you makes you a good candidate for customer service or technical support job?

First things we should understand the issue of customer in proper way then go through that .
Understanding the issue of customer is main thing after that try to convince them.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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